The Service Charter is a a tool to facilitate dialogue between Progetto Itaca and the community, between operators and users to provide informations about Coop, services, rights, legal obligations and about reality we are dealing with.
Today, we have tried to search the word refugee on Google Images. And then, we searched migrant. What came out? Images quite similar. They were full-of-people boats, sitting and waiting people, children in arms and hoping hands. So, what changes one to the others? Let’s try to answer this question taking into consideration UNHCR which is an authoritative source for migration flows.